Frequently Asked Questions
1. How do you protect our information?
Auditough is strictly committed not to disclose any of your personal information and the report information to any fourth party except for yourself, your supplier and our internal divisions.
Your personal information is used for billing purposes only and will never be sold, or re-used for any purpose.
The report information related to you or the supplier is kept top confidential within Auditough internal divisions and will never be revealed to outside. Sometimes, when we need to show our new customers a specimen report, we always must get permission and authorization from the customer whom the original report was submitted to or related to. And, the industry that the specimen report is related to should be different from that the new customer covers. Even so, we always erase or hide all contact information, company names, logos or any identities related to the customer and supplier on the specimen report.
It's because of the above mentioned privacy policy that we do not use web based online data transmission system on our website, which is protentially risky of data emission on the internet. We take this as one of the basic ethics of being professional since we are established and that we have to obey as always over the past years. By the way, the other basic ethics of being professional in this industry is about the bribery issue - we never accept meals offered by the suppliers - we have very severe internal punitive measures in that regards.
2. We have one supplier who is not packing the containers correctly. He will short pack or over pack. Could you help us with this? How would you do it?
The root cause of over pack or short pack is inaccurate calculation of the contents in the cartons before they pack them. This causes sizes or quantities of the carton always uncontrollable, so container space could not be uncontrollable for them, either. This causes a possible final - the products may reach your branches in bad conditions because the container keeps risky on the sea.
Yes, we could help on this. Most of our quality control engineers are experts in the control of packaging and loading. Through Sample Review Service, we could (1)communicate with, (2)give instructions to, and (3)receive samples from the supplier, to ensure they pack the goods correctly for suiting the container's loading space. And, through actual Loading Supervision Service, we could verify the result and make adjustment or corrections if needed. And all these will be reported to you within 18 hours.
3. Can we pay after the audits or inspections?
New customers might be requested to pay before we proceed with the audit or inspection.
Once we have several times of transactions, your service request becomes regular on monthly basis, and a good relationship is built between us, you could pay on monthly basis.
4. How do I determine the right sample size and acceptance number?
For a hypothetical inspection of a 4,000-unit lot, with an Acceptable Quality Level of II, Table B indicates that the sampling size should be 200 units. For an AQL of 2.5, the corresponding acceptance number is 10.
5. Can you provide quality service for Corrective Action?
Yes, we work on Corrective Action based on Sample Review. So our Sample Review service does not only mean to review samples for first time production.
6. Can you perform Audits or Inspections out of Shanghai, Jiangsu Province and Zhejiang Province?
This has been stated separately on the pages under Solutions.
7. How long can I receive the report after an audit or inspection?
8. What advantages does Auditough have?
Please visit these pages under About Us.
