Frequently Asked Questions
1. How do we protect your information?
Auditough is strictly committed not to disclose any of your personal information and the report information to any fourth party except for yourself, your supplier and our internal divisions.
Your personal information is used for billing purposes only and will never be sold, or re-used for any purpose.
The report information related to you or the supplier is kept top confidential within Auditough internal divisions and will never be revealed to outside. Sometimes, when we need to show our new customers a specimen report, we always must get permission and authorization from the customer whom the original report was submitted to or related to. And, the industry that the specimen report is related to should be different from that the new customer covers. Even so, we always erase or hide all contact information, company names, logos or any identities related to the customer and supplier on the specimen report.
It's because of the above mentioned privacy policy that we do not use web based online data transmission system on our website, which is protentially risky of data emission on the internet. We take this as one of the basic ethics of being professional since we are established and that we have to obey as always over the past years. By the way, the other basic ethics of being professional in this industry is about the bribery issue - we never accept meals offered by the suppliers - we have very severe internal punitive measures in that regards.
2. How long can I receive the report after an Audit or Inspection?
A comprehensive & detailed on-site report with photographic evidence is provided within 18 hours after an Audit or Inspection, detailing the Auditough's on-site findings and results. This means if the Audit or Inspection is performed today, you will get the report not later than 18:00 tomorrow.
3. We have one supplier who is not packing the containers correctly. He will short pack or over pack. Could you help us with this? How would you do it?
The root cause of over pack or short pack is inaccurate calculation of the contents in the cartons before they pack them. This causes sizes or quantities of the carton always uncontrollable, so container space could not be uncontrollable for them, either. This causes a possible final - the products may reach your branches in bad conditions because the container keeps risky on the sea.
Yes, we could help on this. Most of our quality control engineers are experts in the control of packaging and loading. Through Sample Review Service, we could (1)communicate with, (2)give instructions to, and (3)receive samples from the supplier, to ensure they pack the goods correctly for suiting the container's loading space. And, through actual Loading Supervision Service, we could verify the result and make adjustment or corrections if needed. And all these will be reported to you within 18 hours.
4. Can I pay after the audit or inspections?
New customers might be requested to pay before we proceed with audit or inspections.
Once we have several times of transactions, your service request becomes regular on monthly basis, and a good relationship is built between us, you could pay by the end of every month.
5. How do you ensure goods are same as our approved pre-production sample?
To ensure the goods are same as your approved pre-production sample, the premise is that the manufacturer produces the goods in strict accordance with the spec of the sample during production. But unfortunately, each factory possibly invents potential risks of quality problem to their products and processes. That's why we are.
Our services are Factory Audit, Sample Review (before production) and Final Inspection, Loading Supervision (after production). So for us, to make sure the goods are same as your approved pre-production sample, a Final Inspection can be performed with the approved sample as reference and with your provided spec sheet or check list to avoid any defective goods to be shipped and unexpected costs. A comprehensive & detailed on-site report with photographic evidence is provided within 18 hours after the Final Inspection, detailing the Auditough's on-site findings and results.
6. What advantages does Auditough have?
Please visit these 2 pages:
7. Can you perform Audit or Inspections out of Shanghai, Jiangsu Province, Zhejiang Province, Shandong Province, Fujian Province and Shandong Province?
Basically, negative. We only focus on services in those mentioned areas. It's not because we could not reach other areas, but because only in those mentioned areas we could ensure high quality services. We will not decrease our service quality in order to get larger turnover.
8. Can you offer services for other industries except for Office Supplies Home Appliances, Furniture, Tools & Hardware, Bicycles, Toys, Gifts & Premiums, Crafts, Textile, Lighting, Consumer Electronics?
For Sample Review, Final Inspection and Loading Supervision, we only cover those mentioned industries. For Factory Audit, we can cover all industries.
9. How do I determine the right sample size and acceptance number?
For a hypothetical inspection of a 4,000-unit lot, with an Acceptable Quality Level of II, Table B indicates that the sampling size should be 200 units. For an AQL of 2.5, the corresponding acceptance number is 10.
10. Can you provide quality service for Corrective Action?
Yes, we work on Corrective Action based on Sample Review. So our Sample Review service does not only mean to review samples for first time production.
11. What does a Sourcing Report contain?
A Sourcing Report typically contains the following information separately for 3 to 5 suppliers that meet your needs.
* Supplier name
* Business type
* Factory size
* Number of employees
* Company address
* Window person
* Tel / Fax
* Email / Mobile
* Website URL
* Product name
* Product picture
* Product spec
* Product price
* OEM availability
* Sample lead time
* Order lead time
